FAQ

Last updated: May 4, 2026

Frequently Asked Questions

Where do you deliver?

We deliver only in Italy.

How much does shipping cost?

Shipping is free for orders of €130 or more. For orders under €130, a flat rate of €16 applies.

How long does it take to process an order?

Orders are processed within 1-3 business days.

How long does delivery take after shipment?

After shipment, estimated delivery takes 4-7 business days.

What is the order cutoff time?

The cutoff time is 6:00 PM (Central European Time, CET).

Which couriers do you use?

We may use Poste Italiane / SDA / BRT / GLS / DHL / UPS / FedEx.

Will I receive tracking?

Yes, when available, tracking information is provided after shipment.

Do prices include taxes?

Yes. Product prices include applicable taxes, and no additional taxes are applied at checkout.

Which payments do you accept?

We accept Visa and Mastercard.

Can I cancel an order?

Before shipment, you can request cancellation, but it's not guaranteed and depends on the order status. After shipment, the order cannot be canceled and must follow the return procedure.

Can I return a product?

Yes, you can request a return within 30 days of delivery.

Who pays for return shipping?

For returns not due to defects, errors, or damage, return shipping is at the customer's expense. For defective, incorrect, or damaged products, the seller handles the case or bears the costs depending on the situation.

When is the refund processed?

Approved refunds are processed within 10 business days of approval.

What should I do if I receive a damaged or wrong product?

Contact us within 48 hours of delivery and send clear photographs of the product, packaging, and the problem encountered.

Is there a restocking fee?

No, we do not charge restocking fees.

Are there any non-returnable products?

There are no categories of non-returnable products indicated by the store.

Contact information

Store name: Miavita Shop

Email: info@miavitashop.com

Customer service number: +39 331 968 2116