Politica di cancellazione

Last updated: May 4, 2026

Request before shipment

The customer can request the cancellation of the order before shipment by writing to info@miavitashop.com. The request must include the order number, name, email used for the purchase and a clear cancellation request.

Cancellation not guaranteed

Cancellation before shipment is not guaranteed. If the order is already in advanced preparation, packaging, logistics processing or delivery to the courier, we may not be able to stop it.

After shipment

After shipment, the order cannot be canceled. The customer will have to wait for delivery and, if applicable, follow the return procedure.

Effect of the request

Submitting a request does not mean that the order has already been canceled. Cancellation is valid only after confirmation from customer service.

Refund in case of approved cancellation

If the cancellation is approved and the payment has already been charged, any refund is handled on the original payment method. Times may also depend on the circuit or the card issuer.

Contact Information

Store name: Miavita Shop

Email: info@miavitashop.com

Customer service number: +39 331 968 2116

Address: via verga 3, 26020 Genivolta, Italy

Opening hours: Monday to Saturday, 9:00 AM to 6:00 PM (CET)